Thanks for shopping at Luxalmas. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it (excluding Solid our 18k/ 751 Rose Gold Bracelets). Our Solid 18k/750 Rose Gold Bracelets only have a 7 day return policy. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
Please note it is the customers responsibility to securely and safely return any unwanted goods at their own cost.
Please note there are no refunds for earrings or other jewellery for piercings (except if faulty).
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.