FAQs

FREQUENTLY ASKED QUESTIONS

What is your jewellery made out of?
The majority of our jewellery is solid sterling silver (925) and gold/rose gold plated on sterling silver. We also have 18k gold collections set with CZ crystals and GH-SI diamonds. 

Can I swim/shower with my jewellery on?
No, we suggest always taking off your jewels before swimming/showering. This will ensure that your plating lasts for as long as possible and your jewels will stay clean and sparkly. Crystals, in particular, will dull if exposed to chlorine/salt water. 

Can I exercise with my jewellery on?
No, we suggest always taking your jewellery off before exercising as your sweat can damage the plating of your piece. Additionally, while strong, our jewellery is still fine and delicate and will break if pulled during vigorous activities. 

Can you repair my jewellery?
We do NOT offer any repairs on our products. We also do not accept refunds.  

Can you make this piece longer/shorter (i.e. can any adjustments be made to the designs)?
All of our pieces are produced overseas. Therefore, we cannot make any changes to the design of the jewellery. We are not able to create bespoke/customised pieces. 

Is this a British label?
Yes, LUXALMAS is designed and run by London-based jewellers.

Can I purchase your jewellery online?
Yes, at this moment in time we only ship to the United Kingdom. However, we are currently working on shipping to Europe and United States.